Centred Content

We welcome feedback when:
  • We have done something well.
  • We have made a mistake.
  • We have treated you badly or unfairly.
  • We have made a wrong decision; or
  • We can do something better or differently.

We recognize that at times we may not meet your expectations. You are welcome to raise a concern or make a suggestion for ILS through our complaints management process.

We also appreciate it when you share when we have exceeded your expectations so we can acknowledge our ILS employees accordingly. Your comments and compliments go a long way!

Centred Content

If you have feedback, please submit compliments or complaints using our online feedback form found below. Please do not include any personal health information.

If you require this form in an alternative format, please contact us at 705-737-3263 or by email at  ilssimcoe@ilssimcoe.ca

You can download our feedback form and mail it to us.  Click here: ILS Feedback Form

Our mailing address is:

Independent Living Services Simcoe County
15 Cedar Pointe Drive, Unit 10
Barrie, ON
L4N 5R7

We welcome your comments!

(Scroll down to complete our online feedback form).

"*" indicates required fields

My Feedback is a:*
I am a:*
I am completing this feedback form for:*
Which ILS service or program are you writing about*
We encourage you to raise issues with the relevant ILS staff member providing the service or Supervisor in the first instance.
What is the nature of your comment/complaint/suggestion?*
Have you previously discussed this with the relevant staff member/program Supervisor?
Please provide specific details.
Please provide suggestions.
MM slash DD slash YYYY
Time of experience*
Max. file size: 300 MB.
If you have any further documents relating to your feedback, please include them here.
If this is a compliment, do we have your permission to anonymously share it in future ILS communications?*
Your name and contact information will not be shared in any testimonials used by ILS.
If this is a complaint, would you like ILS to contact you?*
If ‘Yes’ please provide your contact details: Note: You may make a complaint anonymously if you prefer though you will not receive a response and if you do not provide enough information, we may not act on, or be able to resolve your complaint or concerns.
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Centred Content

Thank you for providing your feedback!

Please note that your feedback will go to the ILS email contact and will be forwarded to the most relevant person. Any complaint that contains profanity, rude or inappropriate language will not receive a response.

We will keep your personal information confidential as much as possible. However, there may be some circumstances when your personal information will need to be provided to others as part of the process of addressing your complaint. Personal information may also be released under the provisions of the Privacy Act 1998 and may be subject to release under the Freedom of Information Act 1989. We will keep this form as part of our records. ILS collects, manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1997.

If you have any difficulties accessing this form or require an alternative format for any ILS forms found on this website, please call 705-737-3263.