Compliments & Complaints
We welcome feedback when:
- We have done something well.
- We have made a mistake.
- We have treated you badly or unfairly.
- We have made a wrong decision; or
- We can do something better or differently.
We recognize that at times we may not meet your expectations. You are welcome to raise a concern about ILS through our complaint’s management process.
Please do not include any personal health information.
If you have feedback, please let us know by completing this form and sending it to:
Independent Living Services Simcoe County
15 Cedar Pointe Drive, Unit 10
Or email: firstname.lastname@example.org
Alternatively, you can submit compliments or complaints via our online feedback form.
Note your feedback will go to the ILS email contact and will be forwarded to the most relevant person.
We will keep your personal information confidential as much as possible. However, there may be some circumstances when your personal information will need to be provided to others as part of the process of addressing your complaint. Personal information may also be released under the provisions of the Privacy Act 1998 and may be subject to release under the Freedom of Information Act 1989. We will keep this form as part of our records. ILS collects, manages, uses and discloses personal information under the requirements of the Information Privacy Act 2014 and the Health Records (Privacy and Access) Act 1997.